Beyond the screen: Master Cross-Functional collaboration and alignment through early prototyping of end-to-end solutions

We often face challenges when translating digital interactions into holistic service solutions that involve multiple teams, operational realities, and business constraints. This workshop is designed for UX professionals looking to elevate their prototyping and facilitation skills by working cross-functionally to quickly test and refine innovative multi-touchpoint solutions. Regular Ticket: $48 30% Discount for Students/Unemployed using promo code STUDENT30 Workshop by Alex Mejia (She/Her) CX Manager at Alberta Blue Cross With a background in customer experience, service design, and facilitation, Alex has consistently focused on improving efficiencies and enhancing the customer experience in every company she's worked for. She thrives on finding innovative solutions to operational silos with a human-centred approach to drive adoption while aligning them to business objectives to get the stakeholder's buy-in.