Customer Success: Learning to Put the Customer First
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May 22, 2026
5:00 pm—7:30 pm
Platform Calgary East Annex
Hosted by:
Sponsored by Doc247; Doc247 is a 24/7 digital healthcare platform offering on-demand virtual consultations with licensed healthcare professionals. Their mission is to make healthcare more accessible, fast, and reliable anytime, anywhere. Speakers: Donnovan Simon — Vice President, Client Success at Blackline Safety Robyn Lee — Director of Customer Experience at Mycroft Mable-Ann Biewenga — Enterprise Customer Success and AI Transformation Leader at Amazon Web Services Moderator: Shivi Agarwal — Principal Client Success Manager at ADP
Sponsored by Doc247; Doc247 is a 24/7 digital healthcare platform offering on-demand virtual consultations with licensed healthcare professionals. Their mission is to make healthcare more accessible, fast, and reliable anytime, anywhere.
Speakers:
Donnovan Simon — Vice President, Client Success at Blackline Safety
Robyn Lee — Director of Customer Experience at Mycroft
Mable-Ann Biewenga — Enterprise Customer Success and AI Transformation Leader at Amazon Web Services
Moderator:
Shivi Agarwal — Principal Client Success Manager at ADP
407 9 Ave SE, Calgary, AB T2G 2K7
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Land Acknowledgement
We honour and acknowledge Moh’kinsstis and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. We respect all Nations who live, work, play, innovate and build things on this land, and in so doing honour and celebrate the territory.